Support
Questions about your account, a Xero connection or a receipt? Email us and we’ll get back to you.
Email: admin@ledgerbuddy.com.au
Include your practice name, the client file and what you were doing. Please don’t email receipts, passwords, tax file numbers or one-time codes. Support hours are Monday to Friday, 9am to 5pm Adelaide time, excluding South Australian public holidays. We acknowledge messages within one business day, and respond to urgent matters (outage or security incident) within four business hours (Platform Terms, Schedule 3 Item 5).
Clients of a practice
If you received a document request, contact the practice named in the message first. They can resend a link or arrange another way to provide your records.
Help topics
- Connecting a client’s Xero file
- What LedgerBuddy reads from and writes to Xero
- The Xero permissions we ask for
- Disconnecting from Xero, and what happens to the data
- Frequently asked questions
- Privacy, access and correction requests
- Deleting your account
- How LedgerBuddy for iPhone handles your data
- Legal documents
Privacy requests and complaints
Email admin@ledgerbuddy.com.au. Our privacy policy explains how we handle access, correction and complaints.
Deleting your account
To delete your LedgerBuddy user account, email admin@ledgerbuddy.com.au from the email address on the account, or ask your practice’s account owner to request it. We confirm the request, stop sign-in and sign out all your devices, then delete or de-identify your account details. Records that form part of your practice’s audit trail may be kept with the practice’s records where the law requires.
To close a practice account, the practice owner emails the same address and we arrange export and deletion. To remove a single client, archive the client file in LedgerBuddy and choose permanent deletion from Archived clients. Accounts can’t be created in LedgerBuddy for iPhone, so deletion requests are made by email. Signing out of the app removes your practice’s data from the phone. Details are in section 16 of our privacy policy.
Pricing
Free during the restricted beta. There are no subscription or usage fees, and no card is needed to apply. If a paid plan is introduced later, we will give your practice at least 30 days’ written notice of the prices before any fee applies, and you can leave before then without charge (Platform Terms clause 8).